Fundamental Techniques in Handling People:
- "Don't criticize, condemn or complain."
- "Give people a feeling of importance; praise the good parts of them."
- "Get the other person to do what you want them to by arousing their desires."
Six Ways to Make People Like You:
- "Become genuinely interested in other people."
- "Smile."
- "Remember that a man's name is to him the sweetest and most important sound in any language."
- "Be a good listener. Encourage others to talk about themselves."
- "Talk in the terms of the other man's interest."
- "Make the other person feel important and do it sincerely."
Twelve Ways to Win People to Your Way of Thinking:
- "Avoid arguments."
- "Show respect for the other person's opinions. Never tell someone they are wrong."
- "If you're wrong, admit it quickly and emphatically."
- "Begin in a friendly way."
- "Start with questions the other person will answer yes to."
- "Let the other person do the talking."
- "Let the other person feel the idea is his/hers."
- "Try honestly to see things from the other person's point of view."
- "Sympathize with the other person."
- "Appeal to noble motives."
- "Dramatize your ideas."
- "Throw down a challenge."
Nine Ways to Change People Without Giving Offense or Arousing Resentment:
- "Begin with praise and honest appreciation."
- "Call attention to other people's mistakes indirectly."
- "Talk about your own mistakes first."
- "Ask questions instead of giving direct orders."
- "Let the other person save face."
- "Praise every improvement."
- "Give them a fine reputation to live up to."
- "Encourage them by making their faults seem easy to correct."
- "Make the other person happy about doing what you suggest."
At first thought I would think it was unethical. But the tips just sound like totally normal behavior to me...
